These general terms govern purchases made on the www.centellino.it website and the use of the site. They are drawn up under the Italian Consumer Code (Legislative Decree 206/2005) and Legislative Decree 70/2003 on electronic commerce. Please read them before placing an order: by sending your order you confirm that you have read and accepted them. You can print or save them at any time.
1. Who is selling
DNA Consulting S.r.l.s., which runs the Centellino online shop
Registered office: Via delle Cappelle 17, 50019 Sesto Fiorentino (FI), Italy
VAT number: 06424850482 – REA FI-627421
Email: ordini@centellino.it
Telephone: (+39) 378 303 8967, Monday to Friday, 9:00-12:00
Hereinafter “we” or “us”. The person buying is “the Customer”. If you buy for purposes unrelated to your business or profession, you are a “Consumer” and enjoy the protections of the Italian Consumer Code. Purchases made with a VAT number are also governed by article 13.
2. Products
We sell the Centellino, a single-serve decanter in mouth-blown glass, together with its spare parts, glasses and gift boxes, and a selection of food and drink from Tuscany (pasta, pulses, grains, amari). The essential characteristics of each product are set out on its product page; for food, the information on the label is authoritative. Images are for illustration purposes only.
Every Centellino is blown by hand: small irregularities in shape or thickness are typical of artisan craftsmanship and are not a defect.
3. Alcoholic drinks: sold to adults only
The sale of alcoholic drinks to persons under 18 is prohibited (Law 125/2001, Article 14-ter). By ordering alcoholic drinks you declare that you are at least 18 years old. We may cancel the order, refunding what you paid, if we have reason to believe that the buyer or the recipient is under age.
4. Prices
Prices are in euros and include VAT. Shipping costs are shown separately in the basket and in the order summary, before confirmation. The price that applies is the one published when the order is sent; any later changes do not affect orders already sent.
If there is an obvious error in the published price, we will let you know before shipping: you can confirm the order at the correct price or cancel it and receive a full refund of what you paid.
5. How the contract is concluded
- Add the products to your basket and go to the checkout.
- Enter your billing and delivery details and choose your payment method. Before sending the order you can check and correct all the details you have entered.
- By sending the order with the final button, you undertake to pay the price shown.
- You receive an email confirmation with a summary of your order. The contract is deemed concluded when that confirmation is sent.
The contract is concluded in Italian; the English and French versions of these terms are provided as a courtesy and, in the event of any discrepancy, the Italian text prevails. The order is archived in our systems and, if you have an account, you can view it in the “My account” section.
We may decline an order if a product is unavailable, if the details are incomplete or if the payment fails: in that case we will let you know and, if you have already paid, refund you in full.
6. Payment
You can pay by credit or debit card, including via Apple Pay, Google Pay and Link (payments handled by Stripe), with PayPal, including PayPal Pay in 3, with MyBank or by bank transfer in advance. Your card details never pass through or are stored on our systems. Details are on the Secure payments page.
With cards, digital wallets and PayPal, the amount is charged when you place the order. Payment with PayPal and with Pay in 3 is also governed by PayPal’s terms, which you accept when you choose it. With a bank transfer, the order is shipped once the funds reach our account; if they do not arrive, we will contact you and, if we do not hear back, we may cancel the order.
7. Shipping and delivery
At the moment we only ship within Italy. We ship with UPS; costs, the free shipping threshold and indicative timescales are on the Shipping page and, for each order, in the basket before confirmation. In any case, delivery takes place within 30 days of the conclusion of the contract (Article 61 of the Italian Consumer Code).
On delivery, check that the packaging is intact. If it is damaged or has been tampered with, accept the delivery with reservation (“con riserva”), stating the reason on the courier’s delivery note, and let us know within 7 days at ordini@centellino.it, ideally with a few photos. For Consumers, the risk of loss of or damage to the products passes at the moment of delivery (Article 63 of the Italian Consumer Code).
8. Right of withdrawal
If you are a Consumer, you have the right to withdraw from the contract, without giving any reason, within 14 days of the day on which you, or a third party other than the carrier and indicated by you, receive the products. If the order includes several products delivered separately, the period runs from delivery of the last one.
How to exercise it
Before the period expires, send us a clear statement of your decision to withdraw at ordini@centellino.it, stating your order number. You can use the withdrawal form at the bottom of this page, but it is not compulsory. We will acknowledge receipt of your request without delay.
Returning the products
You must return the products without undue delay and in any event within 14 days of notifying us of your withdrawal, to: DNA Consulting S.r.l.s. – Centellino, Via delle Cappelle 17, 50019 Sesto Fiorentino (FI), Italy. You bear the direct cost of returning them. Please pack glass items carefully. You are liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.
Refund
We will refund all payments received from you, including the costs of standard delivery, within 14 days of the day on which we were informed of your withdrawal. The refund is made using the same means of payment you used for the purchase, at no cost to you, unless you have expressly agreed otherwise. We may withhold the refund until we have received the products back or until you have supplied proof of having sent them back, whichever is earlier.
When withdrawal does not apply
Under Article 59(1)(e) of the Italian Consumer Code (Legislative Decree 206/2005), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed after delivery: food in sealed packaging (pasta, pulses, grains) and alcoholic drinks, if the pack or bottle has been opened. Intact, unopened packs can be returned.
9. Legal guarantee of conformity
If you are a Consumer, we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of it, under Articles 128 et seq. of the Italian Consumer Code. Defects also include a product that arrives broken, that differs from the one ordered or, for food, that does not match its label or is delivered after its best-before date.
The defect must be reported within two months of its discovery, by writing to ordini@centellino.it with your order number and, if possible, a few photos; for damage in transit, please let us know within 7 days of delivery, as set out in article 7. You are entitled, at your choice and free of charge, to have the product replaced or, if this is impossible or disproportionately costly, to a price reduction or to termination of the contract with a refund.
10. Use of the site
The texts, photographs, trade marks and all other content of the site belong to us or to our licensors and are protected by copyright and intellectual property law: they may not be copied, reproduced or used for commercial purposes without our written consent, except as permitted by law (for example the right of quotation).
You may use the site only for its intended purposes and in compliance with the law; any activity that could damage it or impair its operation, including automated data collection, is prohibited. If you create an account, you are responsible for keeping your password confidential and must notify us immediately if you suspect unauthorised use. The site may contain links to third-party sites, for whose content we are not responsible.
11. Personal data
The data you provide is processed to manage your order and to meet our legal obligations, as described in our Privacy Policy. For cookies, please see our Cookie Policy.
12. Complaints, governing law and jurisdiction
For any complaint, write to ordini@centellino.it: we will reply within 7 working days. The contract is governed by Italian law. For Consumers, the courts of the place where the Consumer resides or is domiciled have exclusive jurisdiction (Article 66-bis of the Italian Consumer Code). Consumers may also, on a voluntary basis, use the alternative dispute resolution (ADR) procedures provided for by Articles 141 et seq. of the Italian Consumer Code. This is without prejudice to any mandatory rules more favourable to the Consumer in their country of residence.
13. Customers with a VAT number
Purchases made for business purposes are not covered by the right of withdrawal (article 8) or by the legal guarantee under the Italian Consumer Code (article 9): they are governed by the provisions of the Italian Civil Code on sales (Articles 1490 et seq.) and by any commercial terms agreed in writing. For supplies to restaurants, wine shops and retailers, please use the B2B Contacts page. The Court of Florence has exclusive jurisdiction over any dispute with business customers.
14. Changes
We may update these terms at any time. Each order is governed by the terms published on the site at the time it is sent.
Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract. Annex I, Part B, of the Italian Consumer Code.)
To: DNA Consulting S.r.l.s. – Centellino, Via delle Cappelle 17, 50019 Sesto Fiorentino (FI), Italy – email ordini@centellino.it
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ……………………
Order number: ……………………
Ordered on (*) / received on (*): ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Signature of consumer(s) (only if this form is notified on paper): ……………………
Date: ……………………
(*) Delete as appropriate.